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Frequently Asked Questions

How much does it cost?

All of our escape rooms are $25/person.

How do I get to A-Escape?

A-Escape is located in West Asheville directly off of Leicester HWY. When you are turning in, off the highway, GO SLOWLY! The entrance is REALLY steep. Go up the hill beside the Shell gas station. Look for the RED door.  Get Directions.

Do I need a reservation?

Yes! We occasionally have same-day availability, but typically weekends book up a week or two in advance, while weekdays usually fill up by that week. If the booking tool doesn't have the time you want available, CALL US!  We try to accommodate special requests when we can.  :)

What if I can't make my reservation?

We have a 24-hour cancellation policy. If you need to cancel or change your reservation, you’ll need to do so at least 24 hours prior to your reservation. After that, we can no longer issue refunds or make changes.

How many people can go in a room?

We recommend a max of six players per room. If you have a larger party or corporate group, call ahead or email and we’ll see what we can work out. 

Can I bring extra people that weren't on the original reservation?

The more the merrier!  Additional participants can pay at the door.

What ages are allowed?

These are not the simple escape rooms you find at the county fair. Our rooms are challenging and occasionally creepy (depending on the theme). These are adult level rooms that need some top-level thinking. Teenagers can participate, but children 0-12 years old are not permitted.  

Can my kids go into the escape room on their own?

Yes, but... we unfortunately can’t allow anyone under 18 in the rooms without a parent/guardian at least standing by on-premises. (at least one parent INSIDE the room is recommended.)

Will there be other people or groups in the escape room with us?

No!  We only offer private experiences at no extra costs!  Your escape room will be for you and whomever you decide to bring!

Right now, it doesn't, lol...

The Mobile Room is down for repairs. Re-activation date "To be determined".

How does the mobile escape room work?

When should I arrive?

Guests should arrive around 15 minutes early, as there is an introductory session prior to entering the room.

Can I bring my cell phone into the escape room?

Yes, but... Unfortunately, we can’t allow certain personal items in the rooms. Including e-cigarettes, lighters, pocket knives, firearms, multi-tools, personal flashlights, and any food or drink. 

Do I need to bring anything to my escape room experience?

Just your enthusiasm! We provide any items or supplies that might be needed in the room.

What should I wear in the escape rooms?

We recommend comfortable clothes, as there may be kneeling or crouching. If you have any specific questions about what you should or shouldn’t wear, feel free to give us a call or email!

Is there a lot of physical activity involved in the escape room?

There may be some crouching and searching involved, so a reasonable amount of mobility is necessary , but nothing will require any physical exertion. 

Policy

We reserve the right to refuse service to any parties that show up intoxicated, without refund.
Violation of guidelines may result in the termination of a party’s session, without refund.

CONTACT:
(828) 708-0613
info@a-escape.com

ADDRESS:
353 New Leicester HWY
Asheville, NC, 28806
Suite  F (The Red Door)

All hours by appointment only:
Mon - Thurs: 8am-10pm
Fri: 8am-11:59pm
Weekend: 12am Sat - 8am Mon

If the booking tool doesn't have the time you want,
call us! We accommodate special requests when we can!

a-escape

Asheville N.C. Escape Room

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