Frequently Asked Questions

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All of our escape rooms are $25/person.

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A-Escape is located in West Asheville directly off of Leicester HWY. Get Directions.​

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Yes! We occasionally have same-day availability, but typically weekends book up a week or two in advance, while weekdays usually fill up by that week.
 

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We have a 24-hour cancellation policy. If you need to cancel or change your reservation, you’ll need to do so at least 24 hours prior to your reservation. After that, we can no longer issue refunds or make changes.
 

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We recommend a max of six players per room. If you have a larger party or corporate group, call ahead or email and we’ll see what we can work out.
 

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The more the merrier!  Additional participants can pay at the door.
 

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Though we welcome all ages, our rooms are challenging and occasionally creepy (depending on the theme). Some younger children may find the puzzles too frustrating or the rooms too creepy, so use discretion when booking for children.
 

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We unfortunately can’t allow anyone under 18 in the rooms without a parent/guardian standing by on-premises. Children 13 and under must have a parent/guardian accompanying them in the room.
 

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No!  We only offer private experiences at no extra costs!  Your escape room will be for you and whomever you decide to bring!

 

 

 

If you want to feature an escape room at your event, visit our booking page and share information about when and where you need us. If you’re within our service area, and have the necessary space, we can show up and operate the NYC Subway mobile escape room for the benefit of your guests. 

Or, come visit us in West Asheville and you can play the escape room there. 

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Guests should arrive around 15 minutes early, as there is an introductory session prior to entering the room.
 

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Unfortunately, we can’t allow certain personal items in the rooms. Including cell phones, cameras, e-cigarettes, lighters, pocket knives, firearms, multi-tools, personal flashlights, and any food or drink.
We provide lockboxes for securing any of these personal items. 
 

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Just your enthusiasm! We provide any items or supplies that might be needed in the room.
 

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We recommend comfortable clothes, as there may be kneeling or crouching. If you have any specific questions about what you should or shouldn’t wear, feel free to give us a call or email!
 

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There may be some crouching and searching involved, so a reasonable amount of mobility is necessary , but nothing will require any physical exertion.